REFUND POLICY

At RookiePoly, we strive to provide high-quality AI writing services. To ensure your satisfaction, we offer a 14-day money-back guarantee on all initial subscriptions and credit pack purchases.

If you are not satisfied with our services for any reason, you may request a full refund within 14 calendar days of your purchase date.

To request a refund, please contact our support team via email:

• Email: rookiepoly@outlook.com
• Subject: Refund Request - [Your Username or Email]

We will review your request and process your refund promptly, typically within 3-5 business days. Once processed, the funds will be returned to your original payment method (e.g., credit card, PayPal, or Alipay). Please note that it may take additional time for your bank to post the credit to your account.

After the 14-day window has passed, we do not strictly offer refunds. However, you can cancel your subscription at any time to prevent future billing.

If you cancel your subscription, you will continue to have access to your credits and features until the end of your current billing cycle.

While we maintain a "no-questions-asked" policy for the first 14 days, we reserve the right to deny refund requests in cases of proven abuse of our system (e.g., creating multiple accounts to repeatedly utilize the refund policy).